The following is an actual exchange Richard Bonomo had with a "live chat session" on the AT&T website. He has no idea if this was an actual human who just doesn't understand... well, much of anything, or if it was a computer-generated exchange. I will leave it to my 3.5 faithful readers (that's minus my faithful reader Rich) to weigh in on this significant matter. In the exchange below, "Nash" is the AT&T product specialist and "you" is Rich.
AT&T product specialists are happy to assist you with your questions. Click below to begin your live text chat. Chat representatives will not have access to your personal account. This service is provided to you under AT&Ts Terms and Conditions and Privacy Policy.Chat InformationWelcome to AT&T. My name is Nash. How may I help you today?
Nash: I will be happy to answer your questions regarding AT&T services. I specialize in setting up new phone accounts and High Speed Internet service. To start, could you please tell me what city and state you are located in?
Nash: Hello! How may I assist you with your online order?
you: Hello. I may be moving soon, and I would like to see if I can get a vanilla Ethernet connection via DSL with a static IP address and NO port restrictions.
you: This is Anytown, YourStateHere.
Nash: Thank you for the information.
Nash: Have you checked the availability for High Speed DSL service at your location?
you: The web site says it is available, but when I attempt to look at the page, for example, AT&T High Speed Internet Direct Pro S Static IP plan, the page does not open correctly, so I am unable to view the specifications.
Nash: Thank you for the information.
you: Oh, I forgot to add: NO server restrictions.
Nash: It's okay.
Nash: Which services are you looking to order online today?
you: I am not looking to order. I am checking on the price of the service I outlined in my first paragraph.
Nash: Is there anything else that I can assist you with?
you: No, I am just looking for that information right now. I cannot place any orders as I do not yet have legal access to the address in question.
Nash: Thank you for chatting with AT&T today. It has been a pleasure assisting you. Should you need further assistance today, there is a button you may click on to chat with us again.Chat InformationThank you for chatting with AT&T today. Have a great day.
You: Is this a live person or a computer?
But it was TOO LATE - "Nash" had already exited the conversation.
Famous Hat
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2 comments:
Computer or some absolutely brain dead person with no understanding of what the customer wants. He could probably type in something nonsensical like as plysj do things to other plysj and get the same script. He should try that.
I filed a couple of complaints via the A.T.&T. website, and got a call back from an apologetic young fellow. He is pretty sure it was a human being who got confused attempting to cover several "chats" simultaneously. I am not entirely convinced.
In any case, he is attempting to dig up the information I had requested.
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